Returns & Exchanges
We want you to ride with confidence, which is why we offer a 30-day return policy on all unused dropper posts and remotes in their original packaging. Whether it is a sizing issue or a change of heart, we are here to help you get the right gear for your mountain bike.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the unused dropper post and components in the original box, ensuring all mounting hardware and manuals are included.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; we recommend keeping your tracking receipt.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing